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Symantec Platinum Support - Extended service agreement - replacement - 2 years at Backoffice
Symantec Platinum Support - Extended service agreement - replacement - 2 years
10027411
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This product is no longer available.
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Symantec is committed to bringing you a comprehensive technical support solution that meets your specific needs. To do so, the company has created cost-effective options for all its customers whether they are small businesses to large corporations. This makes it easy for you to select a tailored support solution. Symantec Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (M-F) and are also accessible after hours for critical business situations. This includes 24x7x365 web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DoS) strikes.| Product Description | Symantec Platinum Support extended service agreement - 2 years | | Type | Extended service agreement | | Service Included | Replacement | | Full Contract Period | 2 years | | Response Time | 24 hour(s) |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Full Contract Period | 2 years |
| Response Time | 24 hour(s) |
DETAILS |
| Service & Support Details | Technical support - phone consulting - 2 years - availability: 24/7 hours a day / days a week - 2 contacts
New releases update - 2 years
Technical support - e-mail consulting - 2 years
Technical support - web knowledge base access - 2 years - availability: 24/7 hours a day / days a week
Extended service agreement - replacement - 2 years - response time: 24 hour(s)
Technical support - emergency pager access - 2 years - response time: 30 min |
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