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3Com Express Category 14 - Extended service agreement - replacement - 3 years - shipment - 8x5 - NBD at Backoffice
3Com Express Category 14 - Extended service agreement - replacement - 3 years - shipment - 8x5 - NBD
3CS-3YREXP5N-14
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This product is no longer available.
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The Express service is a service package for customers who prefer to do their own parts replacement. Express service lets you use 3Com support to leverage your in-house resources. It's designed for customers who have staff on hand to troubleshoot and perform network maintenance, but who need rapid hardware replacement, access to 3Com telephone technical support, and software updates. Assisted by a sophisticated call-tracking database, a clear escalation process, and a fully staffed problem-replication lab, 3Com technical service engineers are poised to solve network problems and answer technical questions. 3Com experts verify the source of your network problem through a telephone consultation. If hardware return is necessary, 3Com ships a replacement unit that arrives within the committed time period. And 3Com will do it immediately, without first requiring receipt of the malfunctioning unit. As an Express customer, you have password access to the most current versions of software solutions on the 3Com Web site. 3Com enhances its service offerings with Web services that help keep your network running at peak performance and make it easy to find the information you need.| Product Description | 3Com Express Category 14 - extended service agreement - 3 years - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Full Contract Period | 3 years | | Response Time | Next business day | | Service Availability | 8 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 3 years - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday
Technical support - phone consulting - 3 years - availability: 8 hours a day / Monday-Friday
Product info support - web knowledge base access - 3 years
New releases update - 3 years |
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