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3Com Express 24x7x Next Day - Extended service agreement - express exchange - 1 year - on-site at Backoffice
3Com Express 24x7x Next Day - Extended service agreement - express exchange - 1 year - on-site
3CS-EX7N-17
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This product is no longer available.
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For customers who install and maintain their own network hardware, the 3Com Express service is a sound choice. Designed to supplement a mature in-house support organization, the Express service provides easy access to 3Com technical expertise. The service includes advance shipment of replacement hardware, telephone support, software updates, and Web-based services. Express service is a successful support program providing services that are delivered in a timely manner by engineers who are knowledgeable about networking technology and customers' specific networking needs. As an Express customer, you'll receive phonesupport from seasoned technical support engineers who are assisted by a sophisticated call-tracking database, a clear escalation process, and a fully staffed problem-replication lab. When required, hardware replacement is provided in advanceof the defective product being returned to 3Com. Express service has been designed to facilitate customers' access to essential technical information. As a result, customers can gain access to the most current versions of all major, minor, and maintenance releases of 3Com software. In addition, 3Com has harnessed the latest Web technologies to enable customers to proactively control network operations and stay abreast of 3Com technologies. The Express service is advantageous not only from a support perspective, but also from a business perspective. By providing support services for one predictable annual fee, the Express service takes the guesswork out of planning and budgeting for network maintenance. This Express service covers SuperStack II Switch 2200; CoreBuilder 2500 Chassis; CoreBuilder 7000 4 Port Multi Mode ATM; SuperStack II Switch 3900 36; SuperStack II Switch 2000; SuperStack II AB 9100 Base System; AccessBuilder Ethernet System 16 Port; AccessBuilder 4316 Async TR System 16 Ports; CoreBuilder 5000 Switch 10-Slot w/Enhanced TriChannel, Ring Channel, FastChannel, and SwitchChannel Backplanes.| Product Description | 3Com Express 24x7x Next Day - extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Express exchange | | Location | On-site | | Full Contract Period | 1 year | | Response Time | 1 day | | Localisation | English / United States |
GENERAL |
| Type | Extended service agreement |
| Service Included | Express exchange |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 1 day |
| Localisation | English / United States |
DETAILS |
| Service & Support Details | Extended service agreement - express exchange - 1 year - on-site - response time: 1 day - availability: 24/5 hours a day / days a week
Extended service agreement - phone consulting - 1 year - availability: 24/7 hours a day / days a week
New releases update - 1 year |
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