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3Com Express - Extended service agreement - 1 year at Backoffice
3Com Express - Extended service agreement - 1 year
3CS-EXP4-15
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This product is no longer available.
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For customers who install and maintain their own network hardware, the 3Com Express service is a sound choice. Designed to supplement a mature in-house support organization, the Express service provides easy access to 3Com technical expertise. The service includes advance shipment of replacement hardware, telephone support, software updates, and Web-based services. Express customers receive telephone support from knowledgeable technical support engineers within one hours of phoning in a question or a concern to 3Com. Choose either standard business hours or 24 x 7 response coverage. In the unlikely event of hardware failure, the Express service provides guaranteed advance hardware replacement. Choose either four hour or next business day response to ensure minimal network downtime. Software upgrades ensure that Express customers optimize network performance by gaining access to the most recent versions of 3Com software. Sophisticated Web tools help customers track phone support cases, proactively resolve network problems, and receive requested information at the desktop. This warranty applies to the fifteenth category products (products with a price lying between 3801$ and 4800$).| Product Description | 3Com Express extended service agreement - 1 year | | Type | Extended service agreement | | Full Contract Period | 1 year | | Response Time | 4 hour(s) |
GENERAL |
| Type | Extended service agreement |
| Full Contract Period | 1 year |
| Response Time | 4 hour(s) |
DETAILS |
| Service & Support Details | Limited warranty - replacement - 1 year - on-site - response time: 4 hour(s) - availability: 8/5 hours a day / days a week
New releases update - 1 year - availability: 24/7 hours a day / days a week
Technical support - phone consulting - 1 year |
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