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ADIC Silver Support Plan - Extended service agreement - parts and labour - 1 year ( 4th year ) - on-site - 9 hours a day / 5 days a week - 4 h at Backoffice
ADIC Silver Support Plan - Extended service agreement - parts and labour - 1 year ( 4th year ) - on-site - 9 hours a day / 5 days a week - 4 h
7-00078-11
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This product is no longer available.
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ADIC's Silver Support Plan is designed for mid-size to large enterprises that want to complement their in-house technical capabilities with on-site ADIC service. The Silver Support Plan entitles customers to priority call handling and a four-hour on-site response target, Monday through Friday, during normal business hours.| Product Description | ADIC Silver Support Plan extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 1 year | | Support Period | 4th year | | Response Time | 4 hours | | Service Availability | 9 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Support Period | 4th year |
| Response Time | 4 hours |
| Service Availability | 9 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: business hours ( 8:00 AM - 5:00 PM ) / Monday-Friday
New releases update - 1 year
Technical support - web knowledge base access - 1 year
Technical support - training
Technical support - maintenance - 1 year ( 8:00 AM - 5:00 PM ) / Monday-Sunday |
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