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ADIC Silver Support Plan - Extended service agreement - parts and labour - 1 year - on-site - 9 hours a day / 5 days a week - 4 h at Backoffice

ADIC Silver Support Plan - Extended service agreement - parts and labour - 1 year - on-site - 9 hours a day / 5 days a week - 4 h
7-00214-04


This product is no longer available.
ADIC's Silver Support Plan is designed for mid-size to large enterprises that want to complement their in-house technical capabilities with on-site ADIC service. The Silver Support Plan entitles customers to priority call handling and a four-hour on-site response target, Monday through Friday, during normal business hours.

Product DescriptionADIC Silver Support Plan extended service agreement - 1 year - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability9 hours a day / 5 days a week

GENERAL

TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability9 hours a day / 5 days a week

DETAILS

Service & Support DetailsExtended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - preventive maintenance - 1 year - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Product info support - web knowledge base access - 1 year
New releases update - 1 year