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ADIC Gold Support Plan - Extended service agreement - parts and labour ( for 9U expansion module ) - 1 year - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice

ADIC Gold Support Plan - Extended service agreement - parts and labour ( for 9U expansion module ) - 1 year - on-site - 24 hours a day / 7 days a week - 4 h
7-00219-05


This product is no longer available.
ADIC's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to ADIC's expert telephone support.

Product DescriptionADIC Gold Support Plan extended service agreement - 1 year - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Covered Components9U expansion module

GENERAL

TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Covered Components9U expansion module

DETAILS

Service & Support DetailsExtended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - preventive maintenance - 1 year - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Product info support - web knowledge base access - 1 year
New releases update - 1 year