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Adaptec Trusted Services Gold Onsite Same Day - Extended service agreement - parts and labour - 3 years - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
Adaptec Trusted Services Gold Onsite Same Day - Extended service agreement - parts and labour - 3 years - on-site - 24 hours a day / 7 days a week - 4 h
2194200
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This product is no longer available.
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Adaptec Trusted Services, Gold Onsite Same Day provides registered access to Adaptec.com for online technical assistance, access Adaptec Technical Support, OS software updates and upgrades, and advance replacement of failed hardware performed by an Adaptec trained technician within 4 hours 24x7 including weekends/holidays. This support covers Adaptec Snap Server 18000 4TB, 18000 6TB.| Product Description | Adaptec Trusted Services Gold Onsite Same Day - extended service agreement - 3 years - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 3 years | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours (distance from customer site - 40 km ) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 3 years - on-site - response time: 5 hours (distance from customer site - 80 km ) - availability: 24 hours a day / Monday-Friday
Extended service agreement - parts and labour - 3 years - on-site - response time: 6 hours (distance from customer site - 120 km ) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 3 years - on-site - response time: 7 hours (distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years
Product info support - e-mail consulting - 3 years
New releases update - 3 years |
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