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Alcatel SUPPORTplus - Extended service agreement - replacement - 2 years - shipment - 10x5 - 24 h at Backoffice
Alcatel SUPPORTplus - Extended service agreement - replacement - 2 years - shipment - 10x5 - 24 h
801986-24
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This product is no longer available.
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Alcatel offers a comprehensive portfolio of maintenance and service programs that help you maximize the investment on your Alcatel equipment. Alcatel understands that the effectiveness of your business is inherently tied to the performance of your network. With the Alcatel Support team, you can preserve the longevity of your investment and at the same time concentrate on core business objectives. SupportPlus provides one year 7x24 phone support, includes eService web access, free software releases and next business day arrival of replacement hardware.| Product Description | Alcatel SUPPORTplus extended service agreement - 2 years - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Return Shipment | At manufacturer expense | | Full Contract Period | 2 years | | Response Time | 24 hours | | Service Availability | 10 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 2 years |
| Response Time | 24 hours |
| Service Availability | 10 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 2 years - shipment - response time: 24 hours - availability: 10 hours a day / Monday-Friday
Product info support - web knowledge base access - 2 years
Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday
New releases update - 2 years
Technical support - remote monitoring - 2 years - availability: 24 hours a day / Monday-Sunday |
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