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Alcatel SUPPORTtotal - Extended service agreement - replacement - 2 years - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
Alcatel SUPPORTtotal - Extended service agreement - replacement - 2 years - on-site - 24 hours a day / 7 days a week - 4 h 801987-24
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This product is no longer available.
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SUPPORTtotal is an annual maintenance program with 4-hour onsite replacement of network hardware components. Alcatel will dispatch a trained replacement technician to arrive on site within four hours of diagnosis, seven days a week, 24 hours a day.Product Description | Alcatel SUPPORTtotal extended service agreement - 2 years - on-site | Type | Extended service agreement | Service Included | Replacement | Location | On-site | Full Contract Period | 2 years | Response Time | 4 hours | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
Type | Extended service agreement |
Service Included | Replacement |
Location | On-site |
Full Contract Period | 2 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
DETAILS |
Service & Support Details | Extended service agreement - replacement - 2 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - remote monitoring - 2 years - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 2 years New releases update - 2 years |
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