|
|
Priority Support - Technical support - emergency phone consulting - 25 incidents - 24 hours a day / 7 days a week at Backoffice
Priority Support - Technical support - emergency phone consulting - 25 incidents - 24 hours a day / 7 days a week
30200-04
|
This product is no longer available.
|
Altiris' objective is to maximize the value of your product investment so you can more quickly achieve your business objectives. Altiris offers a comprehensive selection of offerings, ranging from free electronic support to fee-based on-site implementation solutions. Priority support includes all of the features of Standard Support in addition to priority telephone support which features a toll-free phone number and a 15 minute target response time from 6:00 AM to 6:00 PM MST. Priority support also includes 24x7 critical situation support with a 1 hour response time and includes a 25 Incident Pak. Additional Priority Incident Paks (in increments of 10 incidents) may also be purchased.| Product Description | Priority Support technical support - 25 incidents | | Service & Support | Technical support | | Service Included | Emergency phone consulting | | Full Contract Period | 25 incidents | | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 25 incidents |
| Service Availability | 24 hours a day / 7 days a week |
DETAILS |
| Service & Support Details | E-mail consulting
Phone consulting - response time: 15 min - availability: 12 hours a day ( 6:00 AM - 6:00 PM ) / Monday-Friday
Emergency phone consulting - response time: 1 hour - availability: after business hours |
|
|
|
