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Symantec Basic Maintenance - Technical support - emergency phone consulting - 1 year - 10x5 - 1 h - for Altiris HelpDesk Solution - licence - 1 concurrent user - volume - 1-4 licences at Backoffice
Symantec Basic Maintenance - Technical support - emergency phone consulting - 1 year - 10x5 - 1 h - for Altiris HelpDesk Solution - licence - 1 concurrent user - volume - 1-4 licences
40521B-01
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This product is no longer available.
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Every computing environment requires reliable technical support and timely version upgrades and content updates. Symantec Basic Maintenance is an ongoing investment in your Symantec software technologies - and your business.| Product Description | Symantec Basic Maintenance technical support - 1 year - for Altiris HelpDesk Solution | | Service & Support | Technical support | | Service Included | Emergency phone consulting | | Full Contract Period | 1 year | | Response Time | 1 hour | | Service Availability | 10 hours a day / 5 days a week | | Software Title | Altiris HelpDesk Solution | | License Type | Licence | | License Qty | 1 concurrent user | | License Pricing | Volume / 1-4 licences |
GENERAL |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 10 hours a day / 5 days a week |
SOFTWARE |
| Software Title | Altiris HelpDesk Solution |
| License Type | Licence |
| License Qty | 1 concurrent user |
| License Pricing | Volume / 1-4 licences |
DETAILS |
| Service & Support Details | Emergency phone consulting - 1 year - response time: 1 hour - availability: 10 hours a day ( 8:00 AM - 6:00 PM ) / Monday-Friday - severity level 1
Phone consulting - 1 year - availability: 10 hours a day ( 8:00 AM - 6:00 PM ) / Monday-Friday
New releases update - 1 year
Security alert notification - 1 year |
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