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Cisco Packaged SMARTnet Virtual Solution Category 18 - Extended service agreement - replacement - 3 years - 8x5 - NBD at Backoffice
Cisco Packaged SMARTnet Virtual Solution Category 18 - Extended service agreement - replacement - 3 years - 8x5 - NBD
CON-MYSNT-PKG18-VS
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This product is no longer available.
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SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options.| Product Description | Cisco Packaged SMARTnet Virtual Solution Category 18 - extended service agreement - 3 years | | Type | Extended service agreement | | Service Included | Replacement | | Full Contract Period | 3 years | | Response Time | Next business day | | Service Availability | 8 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | New releases update - 3 years
Extended service agreement - parts - 3 years - shipment - response time: next business day - availability: 8 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday |
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