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Cisco Base Category 10 - Technical support - phone consulting - 1 year - English at Backoffice

Cisco Base Category 10 - Technical support - phone consulting - 1 year - English
CON-SW-VPKG10


This product is no longer available.
Cisco takes a good care of its customers, providing them not only with best solutions, but with various support options. With the Cisco Base support program Cisco will provide access to its Technical Assistance Center (TAC), twenty-four (24) hours a day, to assist you with product use, configuration and troubleshooting. Cisco will respond to you within one (1) hour for all calls received from 8: 00 a.m. to 5: 00 p.m. of the local TAC Time Zone for your region), Monday through Friday excluding scheduled local holidays ("Normal Business Hours") and for Priority 1 and 2 calls received outside the Normal Business Hours. For lower priority calls received outside the Normal Business Hours, Cisco will respond no later than its next business day. Cisco will use reasonable commercial efforts to generate solutions to software problems. Cisco will support each software release for thirty-six (36) months from the date of first commercial shipment of that release. Cisco will provide access to its web page, CCO, which will also provide you with new releases of software and/or documentation online.

Product DescriptionCisco Base Category 10 - technical support - 1 year
Service & SupportTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Response Time1 hour(s)
LocalisationEnglish

GENERAL

TypeTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Response Time1 hour(s)
LocalisationEnglish

DETAILS

Service & Support DetailsPhone consulting - 1 year - response time: 1 hour(s) - availability: 9/5 hours a day / days a week