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Compaq CarePaq On Tape Libraries - Extended service agreement - maintenance - 3 years - on-site at Backoffice
Compaq CarePaq On Tape Libraries - Extended service agreement - maintenance - 3 years - on-site
160877-022
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This product is no longer available.
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CarePaq is a packaged service offering from Compaq Customer Services, available for sale by Compaq system sales reps and through the company’s network of resellers. Designed for simplicity and affordability, the CarePaq portfolio makes it easy to price and purchase service contracts; part numbers identify each CarePaq service, making it convenient for to order service along with hardware.| Product Description | Compaq CarePaq On Tape Libraries - extended service agreement - 3 years - on-site | | Product Description | HP Care Pack 4-Hour Same Business Day Hardware Support - extended service agreement - 3 years - on-site | | Type | Extended service agreement | | Type | Extended service agreement | | Service Included | Maintenance | | Service Included | Parts and labour | | Location | On-site | | Location | On-site | | Full Contract Period | 3 years | | Full Contract Period | 3 years | | Response Time | 4 hours | | Response Time | 4 hour(s) | | Service Availability | 13 hours a day / 5 days a week | | Localisation | Europe |
GENERAL |
| Type | Extended service agreement |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Service Included | Maintenance |
| Location | On-site |
| Location | On-site |
| Full Contract Period | 3 years |
| Full Contract Period | 3 years |
| Response Time | 4 hour(s) |
| Response Time | 4 hours |
| Service Availability | 13 hours a day / 5 days a week |
| Localisation | Europe |
DETAILS |
| Service & Support Details | Extended service agreement - maintenance - 3 years - on-site - response time: 4 hour(s) - availability: 9/5 hours a day / days a week |
| Service & Support Details | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 13 hours a day ( 8:00 AM - 9:00 PM ) / Monday-Friday
Technical support - remote monitoring - 3 years - availability: 13 hours a day ( 8:00 AM - 9:00 PM ) / Monday-Friday |
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