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IBM e-ServicePac On-Site Repair - Extended service agreement - parts and labour - 3 years - on-site - 9 hours a day / 5 days a week - 4 h at Backoffice
IBM e-ServicePac On-Site Repair - Extended service agreement - parts and labour - 3 years - on-site - 9 hours a day / 5 days a week - 4 h
10N3035
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This product is no longer available.
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IBM will either repair or exchange the failing Machine at the customer's location and verify its functionality. The customer must provide a suitable working area, clean and well lit, to allow disassembly and reassembly of the machine. The cover period of all ServicePac maintenance includes the original product warranty period.| Product Description | IBM e-ServicePac On-Site Repair - extended service agreement - 3 years - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 3 years | | Response Time | 4 hours ( target time ) | | Service Availability | 9 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours ( target time ) |
| Service Availability | 9 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday |
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