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IBM e-ServicePac On-Site Exchange - Extended service agreement - replacement - 3 years - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
IBM e-ServicePac On-Site Exchange - Extended service agreement - replacement - 3 years - on-site - 24 hours a day / 7 days a week - 4 h
29R5405
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This product is no longer available.
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To help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the ServicePac family of service offerings. IBM ServicePac is a family of convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions. Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.| Product Description | IBM e-ServicePac On-Site Exchange - extended service agreement - 3 years - on-site | | Type | Extended service agreement | | Service Included | Replacement | | Location | On-site | | Full Contract Period | 3 years | | Response Time | 4 hours ( target time ) | | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours ( target time ) |
| Service Availability | 24 hours a day / 7 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday |
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