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McAfee PrimeSupport Priority with Hardware RMA Year 1 - Technical support - emergency phone consulting - 1 year - after business hours - 1 h at Backoffice
McAfee PrimeSupport Priority with Hardware RMA Year 1 - Technical support - emergency phone consulting - 1 year - after business hours - 1 h
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You rely on your information systems to complete the transactions critical for business success. Because it is your job to make sure your information systems run smoothly, you select the best products. Network Associates' PrimeSupport program is essential for making the most of your investment in Network Associates' products. This program gives you the technical support that's necessary to ensure that your product is installed correctly and is working properly. PrimeSupport Priority provides priority telephone access to experienced support staff during business hours, and after business hours telephone access for emergency product assistance when your critical operations are affected.| Product Description | McAfee PrimeSupport Priority with Hardware RMA Year 1 - technical support - 1 year | | Type | Technical support | | Service Included | Emergency phone consulting | | Full Contract Period | 1 year | | Response Time | 1 hour | | Service Availability | After business hours |
GENERAL |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | After business hours |
DETAILS |
| Service & Support Details | New releases update - 1 year
Technical support - phone consulting - 1 year - availability: business hours
Technical support - emergency phone consulting - 1 year - response time: 1 hour - availability: after business hours
Product info support - e-mail consulting - 1 year - response time: 48 hours
Product info support - web knowledge base access - 1 year
Extended service agreement - parts - 1 year - shipment - response time: same business day |
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