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Nortel - Extended service agreement - parts and labour - 1 year - on-site at Backoffice
Nortel - Extended service agreement - parts and labour - 1 year - on-site
GN5300228
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This product is no longer available.
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Nortel Networks expanded and enhanced support services are designed to provide the technical support your organization needs to keep your users and their networking applications operating at maximum efficiency. Nortel Networks is committed to providing responsive, one-to-one support to help maintain your connections to critical host data. To ensure your success when deploying and managing today's complex networks, you can count on Nortel Networks worldwide, world-class support organization. All services offered by Nortel Networks are backed by an integrated global support infrastructure that ensures end-to-end network availability and reliability, and the highest levels of support available in the networking industry today.| Product Description | Nortel extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 1 year | | Response Time | 4 hour(s) |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hour(s) |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hour(s) (distance from customer site - 80 km ) - availability: 24/7 hours a day / days a week
Extended service agreement - parts and labour - 1 year - on-site - response time: 6 hour(s) (distance from customer site - 160 km ) - availability: 24/7 hours a day / days a week
Technical support - phone consulting - 1 year - availability: 24/7 hours a day / days a week
Technical support - web knowledge base access - 1 year - availability: 24/7 hours a day / days a week |
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