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Novell Premium Service Service Account Manager - Technical support - consulting - 1 day - CLP - Level 1 - 150 points - Europe at Backoffice
Novell Premium Service Service Account Manager - Technical support - consulting - 1 day - CLP - Level 1 - 150 points - Europe
051-000438-001
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This product is no longer available.
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Novell designed Premium Service packages to include the services most requested by its customers. Because every organization is different, Novell makes each feature available separately, allowing accounts to customize and enhance their service agreements. Novell also invites customers to submit requests for features not listed in the current program. Novell will evaluate each request and determine the feasibility, cost, and delivery method for the requested feature. Personalized account management has proven to be one of the most valuable features of Premium Service. A Service Account Manager (SAM) develops a close working relationship with each of the assigned customers, gaining an in-depth knowledge of their technical support needs. Responsibilities of the SAM include: helping you understand the Premium Service agreement and how to take advantage of its benefits; communicating proactively via phone or e-mail to ensure quick issue resolution; assisting your IT staff in proactively using Novell support tools; becoming familiar with the system configuration and environment of your organization as well as advocating and coordinating the needs of your organization.| Product Description | Novell Premium Service Service Account Manager - technical support - 1 day | | Service & Support | Technical support | | Service Included | Consulting | | Location | On-site | | Full Contract Period | 1 day | | Localisation | Europe | | License Pricing | Volume / Level 1 | | Licensing Program | Novell Corporate License Agreement | | Point Value | 150 points |
GENERAL |
| Type | Technical support |
| Service Included | Consulting |
| Location | On-site |
| Full Contract Period | 1 day |
| Localisation | Europe |
SOFTWARE |
| License Pricing | Volume / Level 1 |
| Licensing Program | Novell Corporate License Agreement |
| Point Value | 150 points |
DETAILS |
| Service & Support Details | Consulting - 1 day - on-site - availability: 12/5 hours a day / days a week
E-mail consulting |
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