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Overland Storage Gold - Extended service agreement (renewal) - parts and labour - 1 year - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
Overland Storage Gold - Extended service agreement (renewal) - parts and labour - 1 year - on-site - 24 hours a day / 7 days a week - 4 h EWGOLD1E-NE4
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This product is no longer available.
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When your storage systems must be available around-the clock and operations must be restored as rapidly as possible, Overland Storage Gold level support is the solution of choice.PRODUCT FEATURES:Technical support available 24 hours per day, 7 days a week, 365 days a year INCLUDING holidays;On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays;Includes software Maintenance for Protection OS on applicable products;24x7x365 access to Overland's technical support Web portal;Multiple year extensions may be available.Product Description | Overland Storage Gold - extended service agreement (renewal) - 1 year - on-site | Type | Extended service agreement (renewal) | Service Included | Parts and labour | Location | On-site | Full Contract Period | 1 year | Response Time | 4 hours | Service Availability | 24 hours a day / 7 days a week |
GENERAL |
Type | Extended service agreement (renewal) |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
DETAILS |
Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday New releases update - 1 year - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday |
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