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Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement - parts and labour ( for storage array with 8x750GB drives ) ( for Fibre Channel Card ) - 1 year ( 1st or 2nd or 3rd or 4th or 5th year ) - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement - parts and labour ( for storage array with 8x750GB drives ) ( for Fibre Channel Card ) - 1 year ( 1st or 2nd or 3rd or 4th or 5th year ) - on-site - 24 hours a day / 7 days a week - 4 h SDY35-LF8C-GL11
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This product is no longer available.
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Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.Product Description | Quantum StorageCare Gold Support Plan Zone 1 - extended service agreement - 1 year - on-site | Type | Extended service agreement | Service Included | Parts and labour | Location | On-site | Full Contract Period | 1 year | Support Period | 1st or 2nd or 3rd or 4th or 5th year | Response Time | 4 hours | Service Availability | 24 hours a day / 7 days a week | Covered Configurations | Storage array with 8x750GB drives | Covered Components | Fibre Channel Card |
GENERAL |
Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 1 year |
Support Period | 1st or 2nd or 3rd or 4th or 5th year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Covered Configurations | Storage array with 8x750GB drives |
Covered Components | Fibre Channel Card |
DETAILS |
Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - availability: 24 hours a day Technical support - web support - 1 year |
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