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Quantum StorageCare Silver Support Plan Zone 1 - Extended service agreement - parts and labour ( for Replication Option ) - 1 year ( 1st or 2nd or 3rd or 4th or 5th year ) - on-site - business hours - 4 h at Backoffice
Quantum StorageCare Silver Support Plan Zone 1 - Extended service agreement - parts and labour ( for Replication Option ) - 1 year ( 1st or 2nd or 3rd or 4th or 5th year ) - on-site - business hours - 4 h
SDY35-LREP-SL11
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This product is no longer available.
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Quantum's Silver Support Plan is designed for mid-size to large enterprises that want to complement their in-house technical capabilities with on-site ADIC service. The Silver Support Plan entitles customers to priority call handling and a four-hour on-site response target, Monday through Friday, during normal business hours.| Product Description | Quantum StorageCare Silver Support Plan Zone 1 - extended service agreement - 1 year - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 1 year | | Support Period | 1st or 2nd or 3rd or 4th or 5th year | | Response Time | 4 hours | | Service Availability | Business hours | | Covered Components | Replication Option |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Support Period | 1st or 2nd or 3rd or 4th or 5th year |
| Response Time | 4 hours |
| Service Availability | Business hours |
| Covered Components | Replication Option |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: business hours / Monday-Friday
Technical support - phone consulting - 1 year - availability: 24 hours a day
Technical support - web support - 1 year |
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