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Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement - parts and labour ( for tape library with drives ) - 2 years - on-site - 24 hours a day / 7 days a week - 4 h at Backoffice
Quantum StorageCare Gold Support Plan Zone 1 - Extended service agreement - parts and labour ( for tape library with drives ) - 2 years - on-site - 24 hours a day / 7 days a week - 4 h
SU-X52-00-721
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This product is no longer available.
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Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.| Product Description | Quantum StorageCare Gold Support Plan Zone 1 - extended service agreement - 2 years - on-site | | Type | Extended service agreement | | Service Included | Parts and labour | | Location | On-site | | Full Contract Period | 2 years | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | | Covered Configurations | Tape library with drives |
GENERAL |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | Tape library with drives |
DETAILS |
| Service & Support Details | Extended service agreement - parts and labour - 2 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - availability: 24 hours a day
Technical support - web support - 2 years |
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