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VMware Support and Subscription Gold - Technical support - emergency phone consulting - 1 year - 12x5 - 4 business hours - for VMware Infrastructure Enterprise - product upgrade licence - upgrade from VMware Infrastructure Foundation at Backoffice
VMware Support and Subscription Gold - Technical support - emergency phone consulting - 1 year - 12x5 - 4 business hours - for VMware Infrastructure Enterprise - product upgrade licence - upgrade from VMware Infrastructure Foundation
VI-FND-ENT-G-SSS-UG-C
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This product is no longer available.
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VMware Gold Support is designed for non-mission-critical applications and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.| Product Description | VMware Support and Subscription Gold - technical support - 1 year - for VMware Infrastructure Enterprise | | Service & Support | Technical support | | Service Included | Emergency phone consulting | | Full Contract Period | 1 year | | Response Time | 4 business hours | | Service Availability | 12 hours a day / 5 days a week | | Software Title | VMware Infrastructure Enterprise | | License Type | Product upgrade licence | | Upgrade from | VMware Infrastructure Foundation |
GENERAL |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 4 business hours |
| Service Availability | 12 hours a day / 5 days a week |
SOFTWARE |
| Software Title | VMware Infrastructure Enterprise |
| License Type | Product upgrade licence |
| Upgrade from | VMware Infrastructure Foundation |
DETAILS |
| Service & Support Details | Emergency phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1
Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
Web knowledge base access - 1 year
New releases update - 1 year
Web support - 1 year - availability: 12 hours a day / Monday-Friday
Remote administration - 1 year |
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