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Brocade Advanced Replacement Service Plan - Extended service agreement - replacement - 1 year - shipment - 9 hours a day / 5 days a week - 2 business days at Backoffice
Brocade Advanced Replacement Service Plan - Extended service agreement - replacement - 1 year - shipment - 9 hours a day / 5 days a week - 2 business days
BR-41XX-SVC-ADV-1
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This product is no longer available.
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Available worldwide, the Advanced Replacement Service Plan is designed for organizations that require economical service for non-critical operations. This plan includes software maintenance, web-based self-service support tools, and access to Brocade Connect, an end user management portal. This plan ensures the shipment of hardware replacement within two business days as long as calls are received by noon, local time. Call center access is limited to normal business hours, 9 AM-5 PM Monday through Friday. Physical installation of the replacement switch and defective product return is to be done by the end user company.| Product Description | Brocade Advanced Replacement Service Plan extended service agreement - 1 year - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Full Contract Period | 1 year | | Response Time | 2 business days | | Service Availability | 9 hours a day / 5 days a week |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 2 business days |
| Service Availability | 9 hours a day / 5 days a week |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 1 year - shipment - response time: 2 business days - availability: 9 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday
Technical support - phone consulting - 1 year - availability: 9 hours a day ( 9:00 AM - 5:00 PM ) / Monday-Friday
Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday |
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