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Packeteer PacketCare Premium Customer Support Program - Extended service agreement - replacement - 1 year - shipment - NBD at Backoffice
Packeteer PacketCare Premium Customer Support Program - Extended service agreement - replacement - 1 year - shipment - NBD
PS6500-L010M-CSPP
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This product is no longer available.
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Premium Customer Support Program (CSP-Premium) includes next business day advance replacement, Packeteer software subscription, and access to technical help 24 hours a day, seven days a week. This support covers Packeteer PacketShaper 6500 10 Mbps.| Product Description | Packeteer PacketCare Premium Customer Support Program - extended service agreement - 1 year - shipment | | Type | Extended service agreement | | Service Included | Replacement | | Location | Shipment | | Return Shipment | At customer expense | | Full Contract Period | 1 year | | Response Time | Next business day |
GENERAL |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Return Shipment | At customer expense |
| Full Contract Period | 1 year |
| Response Time | Next business day |
DETAILS |
| Service & Support Details | Extended service agreement - replacement - 1 year - shipment - response time: next business day
Product info support - web support - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday |
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